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Ghost AI, Inc. Terms of Service

Last Updated: April 19, 2026

If you signed a separate Cover Page to access the Product with the same account, and that agreement has not ended, the terms below do not apply to you. Instead, your separate Cover Page applies to your use of the Product.

This Agreement is between Ghost AI, Inc. ("Provider") and the company or person accessing or using the Product ("Customer"). This Agreement consists of: (1) the Order Form, (2) the Key Terms on the Cover Page below, (3) the Common Paper Cloud Service Agreement Standard Terms Version 1.0 ("Standard Terms"), available at commonpaper.com/standards/cloud-service-agreement/1.0, (4) Provider's Privacy Policy at ghostgtm.ai/privacy-policy, and (5) Provider's Data Processing Agreement at ghostgtm.ai/legal, each of which is incorporated into this Agreement by reference. Any modifications to the Standard Terms made in the Cover Page will control over conflicts with the Standard Terms. Capitalized terms have the meanings provided in the Cover Page, the Standard Terms, or the Definitions section below.

If you are accessing or using the Product on behalf of your company, you represent that you are authorized to accept this Agreement on behalf of your company. By signing up for, accessing, or using the Product, Customer indicates acceptance of this Agreement and agrees to be bound by its terms and conditions.

Cover Page

Order Form

Cloud Service: Ghost AI is a go-to-market knowledge platform that builds a living knowledge graph of a revenue team's accounts, prospects, and sales motions and uses it to help sellers operate as consultative, contextual partners to their buyers.

Subscription Start Date: The Effective Date.

Subscription Period: 12 months, unless otherwise set out in an Order Form or separate Cover Page.

Non-Renewal Notice Period: At least 30 days before the end of the current Subscription Period.

Payment Period: Net 30 days from the date of invoice.

Key Terms

Customer: The company or person who accesses or uses the Product. If the person accepting this Agreement is doing so on behalf of a company, all references to "Customer" will mean that company.

Provider: Ghost AI, Inc.

Effective Date: The date Customer first accepts this Agreement.

Covered Claims:

  • Provider Covered Claims: Any action, proceeding, or claim that the Cloud Service, when used by Customer in accordance with this Agreement, violates, misappropriates, or otherwise infringes upon anyone else's intellectual property or proprietary rights.
  • Customer Covered Claims: Any action, proceeding, or claim that (1) the Customer Content, when used in accordance with this Agreement, violates, misappropriates, or otherwise infringes upon anyone else's intellectual property or proprietary rights; (2) results from Customer's breach or alleged breach of Section 2.1 (Restrictions on Customer) or the Acceptable Use section of this Agreement; (3) arises from Customer's submission of Prohibited Data (as defined in the Data Processing Agreement) to the Services or from Customer's Processing instructions to Provider; or (4) arises from Customer's or its End Users' violation of applicable data protection, privacy, marketing, or anti-spam laws.

General Cap Amount: The total fees paid or payable by Customer to Provider in the 12-month period immediately preceding the claim.

Governing Law: The laws of the State of Delaware

Chosen Courts: The state or federal courts located in Delaware

Notice Address:

  • Email: info@ghostgtm.ai
  • Mailing address: Ghost AI, Inc., 2669 Greenwich St, San Francisco, CA 94123

Definitions

In addition to the terms defined elsewhere in this Agreement, the following definitions apply:

  • Affiliate means, with respect to a party, any entity that directly or indirectly controls, is controlled by, or is under common control with such party, where "control" means ownership of more than fifty percent (50%) of the voting interests of such entity.
  • Customer Data means any data, content, or information that Customer or its End Users submit to, upload to, or generate within the Services, including data ingested by the Services from systems Customer authorizes Provider to access.
  • Customer Content has the same meaning as Customer Data for purposes of this Agreement and the Standard Terms.
  • Documentation means the written product documentation for the Services made available by Provider through the Services or at ghostgtm.ai.
  • End User means any individual authorized by Customer to access and use the Services on Customer's behalf, including employees, contractors, and agents.
  • Output means content produced by the Services in response to Customer or End User inputs, including AI-generated summaries, recommendations, research briefs, and message drafts.
  • Services means the Cloud Service described in the Order Form and any related services, APIs, tools, or Documentation made available by Provider.

Acceptable Use

Customer, its Affiliates, and its End Users shall not, and shall not permit any third party to:

  • reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying models of the Services, except to the extent such restriction is prohibited by applicable law;
  • use the Services to build, train, fine-tune, or benchmark any competing product, AI model, or machine-learning system;
  • use Outputs to train or improve any third-party AI model;
  • mass-scrape, systematically extract, resell, sublicense, or redistribute data obtained through the Services except as expressly permitted by this Agreement;
  • circumvent or attempt to circumvent any usage limit, rate limit, access control, or security measure of the Services;
  • use the Services in violation of applicable law, including data protection laws (e.g., CCPA/CPRA, GDPR, UK GDPR) and anti-spam and telemarketing laws (e.g., CAN-SPAM, TCPA, CASL);
  • submit Prohibited Data (as defined in the Data Processing Agreement) to the Services;
  • impersonate any person or entity, or misrepresent any affiliation with any person or entity, in communications sent through the Services;
  • use the Services to send communications that are harassing, defamatory, fraudulent, or otherwise unlawful.

Customer is responsible for the acts and omissions of its End Users and Affiliates with respect to the Services as if they were Customer's own acts and omissions.

AI Services and Sub-Processors

Customer acknowledges that the Services rely on third-party large language model ("LLM") providers and other sub-processors to function, as further described in the Privacy Policy and the Data Processing Agreement. By using the Services, Customer agrees that:

  • Provider may select, change, and route Customer Data to the LLM providers and models Provider determines are appropriate for delivering the Services;
  • Provider may engage, replace, and remove sub-processors from time to time, subject to the notification and objection mechanism described in the Data Processing Agreement; and
  • Provider does not authorize any LLM provider to train foundation models on Customer Data.

Ownership of Customer Data, Services, and Outputs

As between Provider and Customer:

  • Customer retains all right, title, and interest in and to Customer Data.
  • Provider retains all right, title, and interest in and to the Services, including all software, models, prompts, heuristics, workflows, and other technology developed, licensed, or otherwise made available by Provider, and any feedback, suggestions, or ideas Customer provides regarding the Services.
  • Customer owns Outputs produced specifically for Customer through Customer's use of the Services, provided that Customer has all rights necessary in the inputs used to generate such Outputs. Customer is responsible for reviewing Outputs for accuracy and appropriateness before relying on or distributing them.
  • Customer grants Provider a limited, non-exclusive license to process Customer Data and Outputs solely as necessary to provide, secure, and improve the Services, as further described in the Privacy Policy and the Data Processing Agreement.

Service Availability

Provider will use commercially reasonable efforts to make the Services available. Customer acknowledges that the Services may be temporarily unavailable due to:

  • scheduled maintenance, for which Provider will provide reasonable advance notice where practicable;
  • emergency maintenance to address security or stability issues;
  • outages or degraded performance of third-party sub-processors, including hosting providers and LLM providers; and
  • events outside Provider's reasonable control (force majeure).

Unless Provider and Customer have entered into a separate service-level agreement, Provider makes no availability commitment beyond the commercially reasonable efforts standard described in this section.